Politique de remboursement

REFUND POLICY

At Glamskinusa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-Defective Returns

If you change your mind, ordered the wrong item, or no longer want the product, you may request a return within 30 days of delivery.

Customers are responsible for return shipping costs for all non-defective returns.

Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide clear photos of the item and packaging.

After review, we will offer either:

• A replacement product at no additional cost; or

• A full refund.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5-10 business days.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled.

Lost Packages

If a package is confirmed lost in transit by the carrier, we will provide a replacement or refund.

Shipping Delays

Delivery times are estimates only and may occasionally be affected by customs inspections, weather conditions, public holidays, or carrier delays.

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@glamskinusa.com

Response Time: Within 24 Business Hours.